In what is perhaps an effort to continue improving its chronically weak customer satisfaction scores, Walmart is inviting employees to be “” by wearing yellow vests, Santa hats, and red sashes and assist consumers in reducing check out time. Their responsibilities will include helping patrons find the shortest lines, unload shopping carts, working the cash registers, and retrieving items customers may have intended to buy but forgot to pick up.
“The Holiday Helpers are actually a great combination of a little bit of retail-tainment to bring fun back into the store, and it serves an incredibly practical purpose,” said Walmart U.S. Chief Operating Officer Judith McKenna to Fortune during a press briefing on Wednesday in Teterboro, New Jersey. “That’s the #1 thing that customers told us; they want faster checkout.”
Despite its recent successes, Walmart still has an unsavory reputation among progressive communities. It has been particularly for pushing out local businesses and mistreating its own employees, particularly through inadequate pay and unsafe working conditions.